We continue to offer virtual and on-campus classes to our members. Schedules for the two formats are fluid, and may change from week-to-week.
Here are some common questions we answer about using the MindBody app to make class reservations:
Q: What do I do if I can’t see the Houstonian Schedule anymore on the app?
A: "Refreshing” the app is typically helpful. Refresh the app by:
- sliding your finger down on the schedule or closing the app out;
- restarting your phone; or
- deleting the app and reinstalling it.
Q: How many days can I book out in advance?
A: You can book six days out in advance. On Monday, you can book through next Sunday. On Wednesday, you can book through next Tuesday. And so forth.
Q: Can I book an Aquatics class and a Group Exercise class on the same day?
A: Yes. You can book an Aquatics, Kids Pods, and Group Ex class on the same day.
Q: Does class reservation for Saturday’s Yoga on the Meadow (YOTM) class count towards my one class per day limit?
A: No. Since YOTM is held outdoors, MindBody reservations do NOT count towards the one class per day limit and are mainly useful to guarantee registered members receive a class cancellation email if the class is cancelled due to weather. Drop-ins are welcomed to YOTM classes!
Q: What does it mean when a class says "Call”?
A: Three things that can cause this are:
- The class is "Full” but the app hasn’t converted "Call” to "Full.” Try refreshing.
- It is 15 minutes before the class and MB registration is locked so Waitlisters and Walk-ins can attend class.
- The class in question is more than 6 days from today. Remember reservations open 6 days in advance and until classes open for reservations, they will have "Call” on them.
Q: How do I cancel my class on the app?
A: You can cancel your reservation two ways.
- Go to you profile on the bottom right corner. Once you see the class you would like to remove click "Cancel.”
- Go to the main Houstonian schedule and click on the class you are registered for. You will have the option on the bottom to cancel the class.
Reservations for on-campus classes are available on the MindBody app and Members are limited to one class reservation per day.
Note: our team does remove additional classes the night before and the day of. Of course, as long as there is an open spot, Members are welcome to drop-in to as many classes as they would like to each day.
We hope this information has been helpful and look forward to seeing you in class!