We’ve received many questions recently about booking and canceling reservations, as well as removing yourself from a waitlist. Below are step-by-step instructions to guide you through these processes.
Reminder that reservations are only needed for our fee-based classes in Synergy and Refine and for Bungee classes in Strong. All other group exercise classes are complimentary and available on a first-come, first-served basis.
Step 1.) Open the Houstonian App and click on the "Menu” option on the bottom right.
Step 2.) Click on the "Group Exercise” header and a drop-down box will appear. Select "Class Reservations” and click on "My Reservations” from this drop-down.
Step 3.) Select the waitlist or class reservation you would like to remove. Once selected, a pop-up menu will appear. Please select "Cancel” to proceed.
Step 4.) To finalize your cancellation, select "Leave.”
Step 5.) Once all steps above have been completed, the class will be removed from your reservations.
Reservations for group exercise fee-based classes can be made as early as two weeks before the class. The Houstonian Club 24-hour cancellation policy is in effective for any fee-based class, scheduled lesson, or event registration.