As we are now in the midst of hurricane season and have already experienced various weather events in recent weeks, we want to share with you as a Member what to expect at the Club when we are navigating these uncertain, extreme, and often hazardous weather conditions:
1). Our number one priority in all operational matters during any emergency situation is the safety and wellbeing of our Members and Employees. Our campus leadership team closely monitors all aspects of any weather related or emergency situation and acts upon these matters with both urgency and caution. Please keep in mind that in some circumstances when Members who live nearby can easily access the Club, it may not be possible for many of our employees to safely navigate from their homes, therefore we may have limited staff and services/amenities available. We will always do everything we can to safely open all facilities and our goal is to provide as many services and amenities as quickly as possible to our Members. We will also communicate as diligently as possible regarding any changes in operations, including facility closures or altered hours, limited food and beverage offerings, and/or changes in amenities available.
2).
In the event of an unexpected closure, the Club will notify all Houstonian Members through direct email, the Houstonian app, via postings on myhoustonian.com, and on all social media platforms. We will also have a Security Officer present at the Guard Gate, and a Member Services Agent answering our Direct Line at the Welcome Desk (
713.685.6888) when phone lines are available. In order for you to receive email communication in a timely manner, it is essential we have your most current and preferred email address on file. We also highly recommend downloading the
Houstonian app and enabling Push Notifications to stay informed regarding Emergency Updates and Club Closures. To avoid any inconvenience or frustration with future emergency circumstances, please make it a priority to visit the Membership Office or Welcome Desk at your earliest convenience to proactively verify your email address, and/or to request assistance with app installation.
3). During the first phase of reopening after an emergency closure, the Club will be available for Members ONLY, while we assess our operational capacities. This is to ensure we can adequately serve our membership during a time of limited staffing and resources and will be clearly communicated in all follow-up correspondence to Members. In prior Club closure circumstances due to a weather event, the number of guests has increased considerably, placing a strain on certain areas of our operations, which negatively impacted our membership. During such times and at all times, we ask that our Members treat our Employees with respect and dignity as they do their best to serve you, and rest assured we will resume welcoming guests as quickly as possible once we are able to fully accommodate everyone in the Club.
We understand that the recent weather events may have been challenging for many of our Members, and our staff has also been heavily impacted. We will always do our best to be safely and fully operational as quickly as possible so we can best serve our membership. We have an incredible team of engineers who stay on campus during emergencies, as well as Managers who return to campus promptly to participate in restoring the property so we can reopen all facilities to our membership. Thank you for your patience, understanding, and support as we navigate these uncertain weather occurrences to the best of our ability.